Privacy Policy
- Last Updated: 10 October 2026
Policy Sections
- Personal Information We May Collect
- Contact And Enquiry Information
- Information Collected Automatically
- Cookies
- Website Analytics
- How We Use Information
- Disclosure Of Information
- Website Security
- Patient And Medical Information
- Third-Party Websites
- Social Media And External Platforms
- Access And Correction
- Privacy complaints
- Changes to This Privacy Policy
- Contact Us
Dr Lasitha Jayasinghe and Southwest Eye Surgeons respect your privacy and are committed to protecting personal information collected through this website.
This Privacy Policy explains how information may be collected, used, stored and disclosed when you visit ljay.com.au or communicate with the practice using the contact details provided on the website.
This website is a public information website. It does not provide:
- Patient accounts or patient login facilities
- Online access to medical records
- A patient portal
- Electronic health record access
- Online diagnosis or treatment
- Online storage of patient clinical records
Clinical and patient records are not stored within this website.
The practice’s handling of personal information is subject to the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) where applicable.
1. Personal Information We May Collect
The amount of personal information collected directly through this website is limited.
Depending on how the website is configured and how you choose to contact us, we may receive information such as:
- Your name
- Telephone number
- Email address
- Information you voluntarily provide in an enquiry
- Technical information relating to your use of the website
If you contact the practice directly by telephone or email using details displayed on this website, information provided during that communication may be handled separately from the website.
This website is not intended to collect medical histories, diagnoses, treatment records or other detailed health information.
2. Contact and Enquiry Information
If the website provides a contact or enquiry form, we may collect the information you choose to enter into that form.
This information will generally be used to:
- Respond to your enquiry
- Assist with appointment-related questions
- Provide requested information
- Direct your enquiry to the appropriate member of the practice team
Please do not use a general website enquiry form to send detailed medical records, diagnostic reports, images or sensitive health information unless specifically requested through an appropriate secure channel.
Website enquiries should not be used for medical emergencies or urgent medical advice.
If you require urgent medical assistance, contact an appropriate emergency or healthcare service.
3. Information Collected Automatically
When you visit this website, certain technical information may be collected automatically by the website, hosting provider or security systems.
This may include:
- IP address
- Browser type
- Device type
- Operating system
- Date and time of access
- Pages visited
- Referring website
- General website interaction information
- Security and server log information
This information may be used for website operation, security, troubleshooting, performance monitoring and statistical purposes.
Technical information will not generally identify you personally unless it can reasonably be linked with other identifying information.
4. Cookies
This website may use cookies and similar technologies.
Cookies are small files stored on your device that help websites operate correctly and may assist with security, functionality, performance and analytics.
Cookies may be used for purposes such as:
- Maintaining website functionality
- Improving website performance
- Remembering certain website preferences
- Protecting the website from malicious activity
- Understanding general website usage
You may be able to disable or restrict cookies through your browser settings. Some website functions may not operate correctly if essential cookies are disabled.
5. Website Analytics
The website may use website analytics tools to understand how visitors interact with the site.
Depending on the services enabled, analytics information may include:
- Pages visited
- Time spent on pages
- Browser and device information
- General geographic region
- Referring website
- Website interaction data
Analytics information is generally used to understand website performance and improve the website.
6. How We Use Information
Personal information collected through the website may be used to:
- Respond to enquiries
- Communicate with website visitors
- Provide information about the practice
- Assist with general appointment enquiries
- Maintain and operate the website
- Improve website functionality and usability
- Monitor website security
- Diagnose technical issues
- Prevent spam or malicious activity
- Comply with applicable legal obligations
We will not use personal information collected through the website for an unrelated purpose unless permitted by law or with appropriate consent.
7. Disclosure of Information
We do not sell personal information collected through this website.
Information may be disclosed where reasonably necessary to service providers that assist us with operating the website, such as:
- Website hosting providers
- Website developers or technical support providers
- Email service providers
- Website security providers
- Backup providers
- Analytics providers, where enabled
These service providers may only receive information necessary to provide their respective services.
We may also disclose personal information where required or authorised by Australian law.
8. Website Security
We take reasonable steps to protect information handled through the website against:
- Unauthorised access
- Misuse
- Loss
- Interference
- Modification
- Disclosure
Security measures may include secure website hosting, SSL/TLS encryption, website security software, access controls, updates, backups and other reasonable technical safeguards.
However, no website, email service or internet transmission can be guaranteed to be completely secure.
Visitors should avoid sending highly sensitive information through ordinary website forms or unsecured email.
9. Patient and Medical Information
This public website does not provide access to patient medical records and does not operate as a clinical record management system.
Patient records, medical histories, diagnostic results and clinical information associated with treatment are managed separately from this public website through the practice’s appropriate clinical and administrative systems.
The website should therefore not be considered a patient portal or electronic medical record system.
If you need to provide medical information to the practice, please contact the practice directly so that an appropriate communication method can be arranged.
10. Third-Party Websites
This website may contain links to external websites or services operated by third parties.
Once you leave this website, the privacy practices of those third-party websites are governed by their own privacy policies.
Dr Lasitha Jayasinghe and Southwest Eye Surgeons are not responsible for the privacy practices, security or content of third-party websites.
We recommend reviewing the privacy policy of any external website you visit.
11. Social Media and External Platforms
The website may contain links to social media platforms or other external services.
If you interact with the practice through a third-party platform, that platform may collect information according to its own privacy policy and terms.
Information handled by those services is outside the direct operation of this website.
12. Access and Correction
You may request access to personal information we hold about you that has been collected through website communications, subject to applicable legal exceptions.
You may also ask us to correct personal information if you believe it is inaccurate, incomplete or out of date.
Requests can be made using the contact details provided below.
13. Privacy complaints
If you have concerns about how personal information collected through this website has been handled, please contact us.
We will consider the matter and respond within a reasonable period.
If you are not satisfied with our response, you may be entitled to make a complaint to the:
Office of the Australian Information Commissioner (OAIC)
The OAIC is Australia’s federal privacy regulator.
14. Changes to This Privacy Policy
This Privacy Policy may be updated from time to time to reflect:
- Changes to the website
- Changes to technologies used by the website
- Changes to service providers
- Changes to legal or regulatory requirements
The current version will be published on this website with the date it was last updated.
15. Contact Us
For questions about this Privacy Policy or the handling of personal information through this website, please contact:
Southwest Eye Surgeons / Dr Lasitha Jayasinghe
Telephone: 08 9721 6633
Email: admin@swes.com.au
Website: ljay.com.au